Refund policy

ORDER ADJUSTMENT / CANCELLATION

1. After completing your order, you may request changes to certain order details by contacting the SheBloom Co Customer Support Team within 24 hours of placing your order.

After this 24-hour period, your order may already have entered processing and fulfillment, which means we may no longer be able to modify or cancel it.

1. Please note:

• You may request changes to the size, color, or selected variant of an item, provided the requested change does not result in a difference in the final product price and the requested option is still available.
• If you would like to cancel one or more items from an order that included a promotion, bundle offer, or discount, please contact us within 24 hours of placing your order.
• Removing an item from a promotional order may affect the eligibility of the remaining items for the original promotion or discount.
• Once an order has been processed or shipped, it can no longer be cancelled.

Returns & Size Exchanges

At SheBloom Co, we want you to feel confident and comfortable with your purchase. If your item does not fit as expected or you would like to request a return or size exchange, please contact our Customer Support Team.

Size Exchanges

For a formal size exchange, the original item must first be returned to us.

As our returns may require international shipping, return shipping costs are the responsibility of the customer and typically cost approximately $30–$40 USD, depending on the destination, carrier, parcel size, and shipping method.

Once the returned item has been received and inspected, we can arrange the appropriate size exchange, subject to availability.

Alternative Size Replacement

Because international return shipping can be expensive, we may offer an alternative solution in eligible cases.

Instead of returning the original item, customers may be offered a discount of up to 75% on a replacement item in the correct size.

This allows you to keep the original item while purchasing the correct size at a significantly reduced price, avoiding international return shipping costs.

The availability and value of the replacement discount are determined on a case-by-case basis and may depend on the product, order, and circumstances.

Return Conditions

To be eligible for an approved return:

• The item must be unworn, unused, and in its original condition.
• The item must not show signs of wear, washing, damage, alteration, perfume, makeup, stains, or other signs of use.
• A return request must be submitted within the applicable return period.
• Customers may be asked to provide clear photos or videos of the item, packaging, labels, and any relevant issue before the return or exchange is approved.
• Items must be returned with any original accessories, tags, or components included with the order when applicable.
• If the item received has no confirmed defect, damage, sizing issue, or other valid problem and matches the product ordered, the order is not eligible for a refund. Returns or refunds based solely on a change of mind or personal preference will not be approved.
• Return shipping costs are the responsibility of the customer unless the item received is confirmed to be incorrect, damaged, or defective due to an error on our side.

Please do not send an item back before receiving return instructions from our Customer Support Team.

Incorrect or Defective Items

If you believe you received the wrong item, wrong size, wrong color, or a defective product, please contact us as soon as possible.

We may ask you to provide clear photos or videos showing:

• The item received
• The size or product label
• The packaging
• The specific issue or defect

Once the information has been reviewed, our Customer Support Team will provide the appropriate solution based on the circumstances.

Refunds

Once an approved return has been received and inspected, the applicable refund will be issued to the original payment method.

Please note that bank, card issuer, and payment-provider processing times may vary, and it may take additional business days for the refunded amount to appear in your account after it has been processed by SheBloom Co.

Original shipping charges and return shipping costs are generally non-refundable unless otherwise confirmed by our Customer Support Team.

Need Help?

If you have any questions regarding your order, sizing, order adjustments, cancellations, returns, or exchanges, please contact the SheBloom Co Customer Support Team.

We’ll be happy to assist you and find the most appropriate solution for your order.